How we get LUCID Focus to you: where we ship, what it costs, how long it takes, and what we do when something goes wrong in transit.
1. Where we ship
We ship to all 50 US states, Alaska and Hawaii included.
We do not ship internationally. Not yet — it is something we intend to offer, but today every order is a domestic US delivery. If you are outside the US, please do not place an order expecting us to forward it.
If your address is not in one of the 50 states — a US territory, or an APO/FPO military address — or if you are ordering to a PO box and want to be sure it will arrive, email us before you order and we will confirm whether we can reach you.
2. What it costs
- Orders over $99
- Free standard shipping. Based on your order subtotal after any discount, before tax.
- Orders under $99
- Shipping is calculated at checkout from your delivery address and the weight of the order. You see the exact amount before you pay.
- Expedited
- Available at checkout at cost — we pass on the carrier’s price and add nothing to it.
Nothing is added after checkout. The total you confirm is the total you are charged.
3. Processing time
We pick and pack on business days — Monday to Friday, excluding US public holidays.
Orders ship the next business day. An order placed on Tuesday goes out on Wednesday. An order placed on Friday, over a weekend, or on a public holiday goes out on the next business day after it.
During a launch or a sale, processing can take a little longer. We will say so on the site when that is the case rather than letting you find out from the tracking.
4. Delivery time
Standard delivery is 3–5 business days once the parcel has been dispatched. Add one business day for processing to work out when it should arrive.
So an order placed on Monday ships Tuesday and typically arrives between Friday and the following Tuesday. Expedited shipping is faster; the carrier’s estimate is shown when you select it at checkout.
Transit times are carrier estimates, not guarantees. Weather, holidays and carrier backlogs can add days, and none of that is within our control.
5. Subscription deliveries
- Subscriptions ship every 30 days from the date of your first order.
- Each renewal is charged on its due date and packed on the next business day, like any other order.
- We do not send renewal reminders. Your next charge date is shown in your account — check there, or put it in your calendar.
- Skip or cancel from your account before the renewal date. Once a renewal has been charged and packed, it is on its way.
- Moving? Update your address in your account before the next renewal date. We ship to whatever address is saved at the moment the order is created.
6. Tracking
You get a confirmation email when you order, and a second email with a tracking number when the parcel leaves us.
Tracking can take up to 24 hours to start updating after you receive the number. That gap is normal and does not mean anything has gone wrong.
7. Getting the address right
Please check your address at checkout. We ship to the address you give us, and once the carrier has the parcel we cannot redirect it.
If a parcel comes back to us as undeliverable because the address was wrong or incomplete, we will email you and arrange to send it out again. If you would rather not have it reshipped, we refund the product.
8. Delays, damage and lost parcels
- Running late — if tracking has not moved for three business days, email us. We will chase the carrier for you; you do not need to do it yourself.
- Marked delivered but missing — check around the property and with neighbours first, as carriers sometimes scan early or leave parcels out of sight. If it has not appeared within 48 hours, tell us and we will investigate and make it right.
- Arrived damaged — send us a photo within 7 days and we will replace or refund it. Do not take a product whose safety seal is broken.
- Never arrived — see our Refund and Returns Policy. We do not leave you out of pocket for a parcel that never reached you.
Risk of loss passes to you on delivery, but in practice we resolve genuine delivery failures rather than pointing at the carrier. This applies to every order you place, not only your first.
9. International orders
We do not ship outside the United States at this time, and we cannot accept orders with an international delivery address. We also cannot ship to a US freight forwarder on your behalf — if a parcel is forwarded abroad, everything past the US address it was delivered to is outside this policy and outside our guarantees.
If you would like us to reach your country, email us and say where you are. It genuinely informs where we open next.
10. Contact
Anything about a delivery — including anything this page does not answer — email info@lucid-synergy.com with your order number and we will come back to you. Lucid Synergy LLC, 1820 W. Carson St. #202-221, Torrance, CA 90501, United States.
This document is a working draft prepared for review. It has not been reviewed by a lawyer.