Your first bottle is guaranteed. If LUCID Focus is not for you, we refund it in full and you keep the bottle — there is nothing to post back and nothing to explain. After that first bottle we do not offer change-of-mind refunds. Anything damaged, wrong or missing is always put right, on every order, for as long as you buy from us.
1. The first-bottle guarantee
The first bottle of LUCID Focus you ever buy from us is covered by a 30-day satisfaction guarantee. If it does not do what you hoped, tell us within 30 days of the delivery date and we will refund what you paid for that bottle.
- What is covered
- Your first bottle, whether you bought it one-time or as the first delivery of a subscription.
- Opened is fine
- Take as many capsules as you need to judge it. A part-used bottle still qualifies — that is the whole point.
- Nothing to send back
- Keep the bottle. We do not ask you to pay return postage, and we do not want it posted to us.
- Time limit
- 30 days from the date your first bottle was delivered.
- How many times
- Once per customer. One first-bottle refund per person, household, address and payment method.
2. How to claim it
- Email info@lucid-synergy.com with your order number.
- If you feel like telling us what did not work, we would genuinely like to know — but it is optional, and it makes no difference to the refund.
- We confirm by email and issue the refund. There is no form, no return label and no phone call to sit through.
If you are on a subscription and you want it stopped as well, say so in the same email — or cancel it yourself from your account. A refund does not cancel a subscription on its own.
3. When you get your money
We refund the price you paid for the bottle, back to the original payment method. We cannot send a refund anywhere else.
Once we have confirmed your request by email, the refund is issued from our end and then sits with your bank or card issuer, which usually takes a further 5–10 business days to post it to your statement. That part is outside our control.
If more than ten business days have passed since our confirmation email and you still cannot see the money, email us and we will track it down for you rather than sending you to your bank.
4. After your first bottle
Once you have had your first bottle, we do not offer refunds for change of mind, and we do not accept returns.
The reason is straightforward: LUCID Focus is an ingestible supplement. Once a bottle has left our control we cannot verify how it has been stored or whether the seal has been disturbed, so we cannot resell it and we will not put it back into circulation. Please do not post bottles back to us — we cannot refund them, and we cannot return them to you.
This does not affect anything in section 6. A parcel that arrives damaged, contains the wrong item or never turns up is our problem to fix, on every order you ever place.
5. Subscription orders
- Your first delivery is your first bottle, and it carries the full guarantee above.
- Renewals after that are not covered by the satisfaction guarantee.
- Stopping future deliveries is free and immediate. Cancel from your account or email us. There is no minimum term and no cancellation fee.
- Cancel before the renewal date. Once a renewal has been charged and packed it is on its way, and cancelling does not refund it.
- We do not send renewal reminders, so please diarise your renewal date or check it in your account. Your next charge date is always shown there.
If a renewal genuinely caught you off guard, email us anyway and tell us what happened. We look at those individually. This is goodwill, not a right you can rely on — the reliable way to avoid an unwanted charge is to cancel before the renewal date.
6. Damaged, wrong or missing
Separate from the guarantee, and never limited to your first bottle. We always cover these.
- Arrived damaged — email us a photo within 7 days of delivery and we will replace it or refund it, your choice. Do not take a product whose safety seal is broken.
- Wrong item — we send the right one and cover the cost of getting the wrong one back to us.
- Never arrived — see the Shipping Policy for timings. If tracking has not moved for three business days, or shows delivered when it is not with you, tell us and we will investigate with the carrier and make it right.
7. Exceptions
- Requests made more than 30 days after your first bottle was delivered.
- Second and subsequent bottles, where the reason is change of mind rather than a fault.
- A second first-bottle claim from the same customer, household, delivery address or payment method.
- Products bought from another retailer — those go back to whoever sold them to you.
- Cases where we have good reason to believe the guarantee is being used dishonestly.
8. Your legal rights
This policy is offered in addition to your rights under consumer law, not instead of them. If a product is faulty, not as described or unfit for purpose, you have statutory rights that nothing on this page limits — including where a bottle is not your first.
9. Contact
Refunds, anything that has gone wrong, and anything this page does not answer — including what exactly your refund will cover — email info@lucid-synergy.com and a person will come back to you. Lucid Synergy LLC, 1820 W. Carson St. #202-221, Torrance, CA 90501, United States.
This document is a working draft prepared for review. It has not been reviewed by a lawyer.